Customer Support Officer - Remote Work

Job Description:

Ramboll is seeking a highly motivated and experienced Customer Support Officer to join our team on a part-time remote basis. As a Customer Support Officer, you will be responsible for providing top-notch customer service to our clients, ensuring their satisfaction and resolving any issues they may encounter. This role is perfect for a confident and adaptable individual with excellent communication skills and a passion for helping others.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot customer issues and provide solutions to ensure customer satisfaction. 3. Collaborate with other team members to escalate and resolve complex customer problems. 4. Maintain accurate records of customer interactions and transactions. 5. Assist in developing and implementing customer support strategies to improve overall customer experience. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Participate in training sessions and continuous learning opportunities to enhance your skills and knowledge.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Minimum of 4 years of experience in customer support or a similar role. 3. Excellent communication skills, both verbal and written. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and as part of a team. 6. Strategic planning and analysis skills. 7. Confident and adaptable personality traits.

Benefits: 1. Company transportation for work-related travel. 2. Free accommodation for remote work. 3. Employee discounts on company products and services.

Working Environment: At Ramboll, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Support Officer, you will have the opportunity to participate in volunteer projects and support causes that are important to you.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Ramboll is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.