Customer Support Officer - Remote Work

**Job Description: Customer Support Officer - Remote Work**

**Company:** Lundbeck **Location:** Ålborg, Nordjylland, DK **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 0

**Responsibilities:** 1. Provide excellent customer service to clients via phone, email, and chat 2. Address customer inquiries, resolve complaints, and escalate issues as needed 3. Maintain accurate records of customer interactions and transactions 4. Collaborate with internal teams to ensure a seamless customer experience 5. Stay up-to-date on product knowledge and company policies 6. Proactively identify opportunities to improve customer satisfaction 7. Meet or exceed performance metrics, such as response time and resolution rate 8. Assist with other administrative tasks as assigned

**Requirements:** 1. Excellent communication skills 2. Strong problem-solving abilities 3. High school diploma or equivalent 4. Basic computer skills 5. Ability to work independently and as part of a team 6. Dedicated and driven personality 7. Negotiation skills 8. Attention to detail

**Benefits:** 1. Training & professional development opportunities 2. Gym membership 3. Relocation allowance

**Working Environment:** At Lundbeck, we believe in continuously learning and adapting to stay ahead in a rapidly changing world.

**Deadline to Apply:** July 12, 2024

**Equal Opportunity Statement:** Lundbeck is an equal opportunity employer and is committed to providing a diverse, inclusive, and supportive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.