Customer Support Representative - Remote Work

Job Description: As a Customer Support Representative at 3Shape, you will be responsible for providing exceptional customer service to our clients remotely. This part-time position is perfect for entry-level individuals who are hardworking and driven to succeed. Your main responsibilities will include resolving customer inquiries, providing technical support, and ensuring customer satisfaction.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Provide accurate and timely technical support to customers experiencing issues with our products. 3. Assist customers with product usage, troubleshooting, and general inquiries. 4. Document all customer interactions and resolutions in our CRM system. 5. Collaborate with other team members to improve customer support processes and procedures. 6. Stay up-to-date on product updates and new releases to better assist customers.

Requirements: 1. Strong communication skills and a customer-oriented mindset. 2. Ability to work independently and prioritize tasks effectively. 3. Experience in customer service or a related field is a plus but not required. 4. High school diploma or equivalent. 5. Ability to work remotely and maintain a professional work environment. 6. Hardworking and driven personality traits. 7. Soft skills in research and innovation.

Benefits: 1. Travel and spending expenses covered for training and development opportunities. 2. Employee discounts on 3Shape products. 3. Company-provided equipment for remote work.

Working Environment: At 3Shape, we strive to spark creativity and motivation in an environment that inspires greatness. You will have the opportunity to work with a team of supportive and innovative individuals who are dedicated to providing top-notch customer service.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: 3Shape is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.