Customer Support Specialist - Remote Work

Job Description:

IT University of Copenhagen startups is seeking a dedicated Customer Support Specialist to join our team on a part-time, remote basis. As an Entry Level role, this position requires at least 1 year of experience in customer service and a passion for providing exceptional support to our clients. The ideal candidate will be resourceful, confident, and possess strong emotional intelligence and research skills.

Responsibilities: - Provide customer support via phone, email, and chat to resolve inquiries and technical issues - Assist customers with product information, troubleshooting, and account management - Maintain a high level of customer satisfaction through effective communication and problem-solving - Collaborate with internal teams to escalate and resolve customer issues in a timely manner - Document customer interactions and feedback to improve overall service quality - Stay up-to-date on product updates, promotions, and company policies

Requirements: - 1+ years of experience in customer service or a related field - Excellent communication skills and a customer-focused mindset - Ability to work independently and efficiently in a remote environment - Proficiency in using CRM software and other customer support tools - Strong organizational skills and attention to detail - Availability to work part-time hours with flexibility for overtime when needed

Benefits: - Travel and spending expenses covered - Retirement plan options - Paid overtime opportunities

Working Environment: At IT University of Copenhagen startups, we strive to create a harmonious workplace where collaboration and mutual respect are valued. Our team is dedicated to fostering a supportive and inclusive environment where all employees can thrive.

Equal Opportunity Statement: IT University of Copenhagen startups is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: July 5, 2024

If you meet the requirements outlined above and are enthusiastic about providing top-notch customer support, we encourage you to apply for this exciting opportunity to join our team at IT University of Copenhagen startups.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.