Customer Support Specialist - Remote Work

Job Description:

As a Customer Support Specialist at IT University of Copenhagen startups, you will be responsible for providing remote support to our customers in Ålborg, Nordjylland, DK. This part-time role is ideal for entry-level professionals with at least 1 year of experience in a customer service or technical support role. We are looking for motivated and driven individuals who possess strong problem-solving skills and a knack for innovation.

Responsibilities: - Respond to customer inquiries and provide technical support via email, phone, and chat - Troubleshoot and resolve customer issues in a timely and efficient manner - Document customer interactions and maintain accurate records in our CRM system - Collaborate with our product development team to identify and escalate software bugs or issues - Assist with user training and onboarding sessions as needed

Requirements: - 1+ years of experience in customer service or technical support - Excellent communication skills and a customer-focused mindset - Strong problem-solving abilities and a passion for innovation - Ability to work independently and manage your time effectively - Proficiency in Microsoft Office and CRM software

Benefits: - Retirement plan - Employee discounts - Travel & spending expenses

Working Environment: At IT University of Copenhagen startups, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work remotely and collaborate with a talented team of professionals who are dedicated to driving innovation in the IT industry.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: IT University of Copenhagen startups is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.