Live Chat Manager - Remote Work

Job Description:

North Media, a leading media company based in Frederiksberg, Hovedstaden, DK, is seeking a dynamic Live Chat Manager to join our team on a part-time basis. This position is remote and requires a Mid-to-Senior level candidate with at least 8 years of experience in a similar role.

As a Live Chat Manager, you will be responsible for overseeing our live chat platform, engaging with customers in real-time, and providing exceptional customer service. You will also be required to analyze chat data, identify trends, and make recommendations for improvement.

Responsibilities: - Manage and monitor the live chat platform - Engage with customers in a professional and timely manner - Provide accurate and helpful information to customers - Analyze chat data to identify trends and opportunities - Collaborate with the marketing team to optimize chat performance - Train and mentor chat agents - Stay up-to-date on industry trends and best practices

Requirements: - 8+ years of experience in a customer service or live chat role - Strong communication and interpersonal skills - Energetic and adaptable personality - Excellent research and analysis skills - Ability to work independently and as part of a team - Proficiency in chat platform software - Knowledge of customer service best practices - Bachelor's degree in a related field preferred

Benefits: - Company equipment provided - Paid Time Off (PTO) - Gym membership - Opportunity to work in a high-energy environment focused on delivering impactful results

Equal Opportunity Statement: North Media is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: July 4, 2024

If you meet the requirements and are passionate about delivering exceptional customer service through live chat, we encourage you to apply for the position of Live Chat Manager at North Media. Join us in our mission to provide outstanding service to our customers while working in a collaborative and supportive environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.