Call Center Manager

Job Description:

We are seeking a highly skilled and experienced Call Center Manager to join our team at Coloplast in Arhus, Denmark. As a Mid-to-Senior Level professional with at least 7 years of experience, you will be responsible for overseeing the daily operations of our call center, ensuring smooth and efficient customer service delivery.

Responsibilities: 1. Manage a team of call center agents, providing guidance, support, and training to ensure high performance and customer satisfaction. 2. Develop and implement strategies to improve call center efficiency, productivity, and customer service quality. 3. Monitor call center metrics and KPIs to assess performance and identify areas for improvement. 4. Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner. 5. Collaborate with other departments to ensure seamless coordination and communication between teams. 6. Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement. 7. Implement technology solutions to streamline call center processes and enhance customer experience. 8. Stay up-to-date on industry trends and best practices in call center management.

Requirements: 1. Proven experience as a Call Center Manager, with a minimum of 7 years in a similar role. 2. Excellent communication skills and emotional intelligence to effectively interact with customers and team members. 3. Strong leadership abilities with the ability to motivate and inspire a diverse team. 4. Independent and hardworking nature with a proactive attitude towards problem-solving. 5. Bachelor's degree in Business Administration or related field preferred. 6. Proficiency in call center software and CRM systems. 7. Fluency in English, with additional languages being a plus.

Benefits: - Free accommodation - Relocation allowance - Travel & spending expenses

Working Environment: At Coloplast, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. We believe in creating a supportive and inclusive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Coloplast is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.