Call Center Manager

We are seeking a motivated and dedicated individual to join our team at ReSound as a Call Center Manager in Ålborg, Nordjylland, Denmark. As a part-time role at a Mid-to-Senior Level, the successful candidate should have at least 7 years of experience in a similar role.

Responsibilities: - Manage and oversee the daily operations of the call center, including monitoring performance metrics, resolving customer escalations, and implementing process improvements. - Develop and implement strategies to improve call center efficiency, productivity, and customer service quality. - Train, coach, and mentor call center agents to ensure they meet performance targets and deliver exceptional customer service. - Collaborate with other departments to identify opportunities for cross-functional improvements and drive overall business success. - Analyze data and reports to identify trends, opportunities, and issues, and develop action plans accordingly.

Requirements: - Demonstrated experience in a call center management role, with a strong track record of improving operational performance and customer satisfaction. - Excellent communication and interpersonal skills, with the ability to motivate and lead a team effectively. - Strong planning and critical thinking skills, with the ability to solve complex problems and make data-driven decisions. - Proficiency in call center software and systems, with the ability to analyze data and identify areas for improvement.

Benefits: - Paid Time Off (PTO) to maintain a healthy work-life balance. - Free accommodation for international candidates relocating to Ålborg. - Life insurance to provide peace of mind for you and your loved ones.

Working Environment: At ReSound, we encourage curiosity and questioning to fuel innovation and growth. We foster a collaborative and inclusive culture where every team member's voice is valued and respected.

Deadline to Apply: Please submit your application by June 29, 2024. Selected candidates will be contacted for further interviews.

Equal Opportunity Statement: ReSound is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.