Remote Call Center Manager

Job Description:

We are seeking a part-time Remote Call Center Manager to join our team at Chr. Hansen Holding in Arhus, Midtjylland, DK. As an Associate Level manager, you will be responsible for overseeing the day-to-day operations of our remote call center team. The ideal candidate will have at least 5 years of experience in a call center environment and possess the ability to work independently and demonstrate a strong work ethic.

Responsibilities: - Manage and supervise a team of remote call center agents to ensure high-quality customer service and sales performance - Develop and implement strategies to improve call center efficiency and productivity - Monitor call center metrics and analyze data to identify areas for improvement - Train and coach call center agents to enhance their skills and performance - Conduct performance reviews and provide feedback to team members - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with other departments to ensure seamless communication and workflow within the organization

Requirements: - Bachelor's degree in Business Administration or a related field - 5+ years of experience in a call center environment - Strong leadership and communication skills - Ability to work independently and manage a remote team effectively - Excellent problem-solving skills and attention to detail - Proficiency in Microsoft Office and call center software - Experience with CRM systems is a plus

Personality Traits: - Independent - Hardworking

Soft Skills: - Persuasion - Research

Benefits: - Vision insurance - Travel & spending expenses - Paid overtime

Working Environment: At Chr. Hansen Holding, we are committed to giving back to the community through corporate social responsibility initiatives. As a Call Center Manager, you will have the opportunity to contribute to our efforts in making a positive impact on society.

Equal Opportunity Statement: Chr. Hansen Holding is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-07-12

Join our team and make a difference with Chr. Hansen Holding!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.