Remote Call Center Manager

Job Description:

Ecco is seeking a highly experienced Remote Call Center Manager to join our team in Ålborg, Nordjylland, Denmark. This part-time position is ideal for someone with 6 years of experience in call center management at a mid-to-senior level. The ideal candidate will be dedicated and passionate about providing excellent customer service, with strong negotiation and time management skills.

Responsibilities: - Manage a team of remote call center agents, ensuring high levels of customer satisfaction and productivity - Develop and implement strategies to improve call center operations and efficiency - Monitor call center metrics and KPIs to identify areas for improvement - Provide ongoing training and coaching to call center agents to ensure high performance levels - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with other departments to ensure smooth operations and seamless customer experience - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 6 years of experience in call center management - Proven track record of meeting and exceeding call center KPIs - Excellent communication and interpersonal skills - Strong leadership abilities and team management experience - Proficiency in call center software and CRM systems - Ability to work remotely and manage a distributed team effectively - Bachelor's degree in business administration or a related field preferred

Benefits: - Gym membership - Free accommodation - Company transportation

Working Environment: At Ecco, you will flourish in a culture that embraces change and responds resiliently to challenges. We believe in providing our employees with the tools and resources they need to succeed and grow in their careers.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Ecco is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.