Remote Chat Support Assistant

Job Description:

Daloon, a leading food company in København, DK, is seeking a talented Remote Chat Support Assistant to join our team on a part-time basis. As an Associate-level position, the ideal candidate will have at least 4 years of experience in customer service or a related field. We are looking for someone who is energetic, dedicated, and passionate about providing exceptional customer service.

Responsibilities: - Provide chat support to customers via our online platform, addressing their inquiries and resolving any issues they may have in a timely and professional manner - Collaborate with other team members to ensure consistent and high-quality customer service - Proactively identify opportunities for improvement and innovation in the customer support process - Manage customer relationships effectively, building trust and loyalty with each interaction - Stay up-to-date on product knowledge and company policies to provide accurate and helpful information to customers

Requirements: - 4+ years of experience in customer service or a related field - Strong people management skills and the ability to handle difficult customers with professionalism and empathy - Excellent written and verbal communication skills - Ability to multitask and prioritize in a fast-paced environment - Energetic and dedicated attitude towards customer service - Innovative mindset with a drive for continuous improvement - Comfortable working remotely and independently - High school diploma or equivalent

Benefits: - Employee discounts on Daloon products - Parental leave for eligible employees - Paid Time Off (PTO) for part-time employees - Opportunities for career growth and development

Working Environment: At Daloon, we are dedicated to understanding and exceeding customer expectations. Our team is committed to delivering exceptional customer service and creating a positive experience for each and every customer interaction. We value teamwork, collaboration, and a customer-centric approach to business.

Deadline to apply: Please submit your application by July 22, 2024.

Equal Opportunity Statement: Daloon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.