Remote Chat Support Officer

Job Description:

Leo Pharma is seeking a Remote Chat Support Officer to provide top-notch customer service and support to our clients. This part-time position is perfect for individuals with a strong work ethic and a passion for helping others. As an Associate level Remote Chat Support Officer, you will be responsible for handling customer inquiries, resolving issues, and providing a high level of customer satisfaction through online chat support.

Responsibilities: - Respond to customer inquiries through online chat in a timely and professional manner - Provide technical support and troubleshooting assistance to customers - Identify and escalate priority issues to the appropriate team members - Maintain accurate and detailed records of customer interactions - Assist in training new employees on chat support procedures and best practices - Collaborate with other team members to improve processes and overall customer satisfaction - Stay up to date on product knowledge to effectively assist customers

Requirements: - 3 years of experience in customer service or related field - Excellent communication and negotiation skills - Strong problem-solving abilities - Ability to work independently and under pressure - High level of professionalism and customer service orientation - Proficiency in basic computer skills and online chat platforms

Personality Traits: - Independent - Hardworking

Soft Skills: - Communication - Negotiation

Benefits: - Dental insurance - Training & professional development opportunities - Medical coverage

Working Environment: At Leo Pharma, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and continuous improvement in serving our customers.

Equal Opportunity Statement: Leo Pharma is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 15, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Remote Chat Support Officer, we encourage you to apply before the deadline. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.