Client Service Manager

Job Description:

We are seeking a dynamic and experienced Client Service Manager to join our team at ReSound in Ålborg, Nordjylland, Denmark. As a mid-to-senior level position with a requirement of 7 years of experience, the ideal candidate will be energetic, passionate, creative, and analytical, with a proven track record of delivering high-quality client service.

Responsibilities: - Develop and maintain strong relationships with clients to ensure their needs are met and expectations are exceeded - Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Collaborate with internal teams to ensure the delivery of exceptional service and solutions to clients - Analyze client feedback and data to identify areas for improvement and implement strategic initiatives to enhance the client experience - Create and present reports to management on client service metrics and KPIs - Manage client contracts and renewals, ensuring all terms and conditions are met - Coordinate client events and meetings, both in-person and remotely - Stay up-to-date on industry trends and best practices in client service management

Requirements: - 7 years of experience in client service management or a related field - Bachelor's degree in business administration, marketing, or a relevant field - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Experience in analyzing data and generating reports - Willingness to travel for client meetings and events - Fluency in English and Danish

Benefits: - Travel and spending expenses covered - Paid Time Off (PTO) - Travel opportunities for client meetings and conferences

Working Environment: At ReSound, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing the best possible service to our clients, and we encourage creativity and collaboration to achieve our goals.

Equal Opportunity Statement: ReSound is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

Deadline to apply: June 1, 2024

If you meet the requirements and are interested in joining our team as a Client Service Manager, we encourage you to apply before the deadline. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.