Client Service Manager

The Client Service Manager at Ambu is responsible for maintaining and enhancing relationships with clients to ensure their satisfaction and retention. This role requires a high level of professionalism, excellent communication skills, and the ability to think critically and make sound decisions.

Responsibilities: - Serve as the main point of contact for clients, addressing any questions, concerns, or issues they may have - Develop and implement strategies to increase client satisfaction and retention - Collaborate with internal teams to ensure client needs are met in a timely and effective manner - Analyze data and feedback from clients to identify trends and opportunities for improvement - Prepare and deliver presentations to clients on a regular basis to update them on services and offerings - Work closely with sales and marketing teams to develop strategies for acquiring new clients - Monitor client accounts to ensure payments are received on time and contracts are being fulfilled - Stay up-to-date on industry trends and competitor activities to identify areas for growth and improvement

Requirements: - Bachelor's degree in business, marketing, or a related field - Minimum of 8 years of experience in client services or account management - Strong communication and interpersonal skills - Ability to think critically and make decisions independently - Passion for delivering exceptional customer service - Ability to work effectively in a fast-paced environment and manage multiple priorities - Experience working in the healthcare or medical device industry is a plus

Personality traits: - Passionate about client service and building relationships - Independent and self-motivated

Soft skills: - Critical thinking - Decision-making

Benefits: - Parental leave - Travel opportunities - Dental insurance

Working environment: At Ambu, we prioritize work-life balance and employee well-being. Our team-oriented culture promotes collaboration and support among colleagues, creating a positive and inclusive work environment for all employees.

Deadline to apply: June 28, 2024

Equal opportunity statement: Ambu is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.