Client Service Officer

Job Description:

We are seeking a highly motivated and dynamic Client Service Officer to join our team at IT University of Copenhagen startups in Ålborg, Nordjylland, Denmark. As a Client Service Officer, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and expectations exceeded. This role is part-time and at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Build and maintain strong relationships with clients, acting as the main point of contact for all their needs and inquiries - Manage client accounts, ensuring all services are delivered on time and to a high standard - Collaborate with internal teams to develop innovative solutions for client needs - Lead and manage projects from initiation to completion, ensuring all deadlines are met and objectives are achieved - Identify opportunities for growth and upselling services to existing clients - Monitor client satisfaction and address any issues or concerns in a timely and professional manner - Stay up-to-date on industry trends and best practices to continuously improve service offerings - Provide reports and updates on client activities to management

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven track record in client service and relationship management - Strong communication and interpersonal skills - Resilient and able to adapt to changing client needs - Passionate about providing exceptional service and exceeding client expectations - Experience in project management and innovation - Ability to work independently and as part of a team

Benefits: - Life insurance - Employee discounts - Vision insurance

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Work in a collaborative and supportive environment where your skills and passion for client service will be valued and recognized.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply: June 10, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.