Client Service Officer

Job Description:

Bang & Olufsen, a leading luxury consumer electronics company, is seeking a Client Service Officer to join our team in Arhus, Midtjylland, Denmark. This is a part-time position at the Associate level, requiring at least 2 years of relevant experience in customer service or client management.

Responsibilities: 1. Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. 2. Build and maintain strong relationships with clients to ensure their satisfaction and loyalty to the brand. 3. Collaborate with internal teams to coordinate and fulfill client requests, such as product orders, repairs, or returns. 4. Provide product knowledge and technical support to clients when needed. 5. Analyze client feedback and suggest improvements to enhance the overall customer experience. 6. Assist in organizing client events and initiatives to promote brand awareness and customer engagement. 7. Maintain accurate records of client interactions and transactions in the company database.

Requirements: 1. Proven experience in customer service, client management, or a related field. 2. Strong communication and interpersonal skills to effectively engage with clients and colleagues. 3. Ability to make decisions independently and prioritize tasks based on client needs. 4. Resourceful problem-solving skills to resolve client issues in a timely and satisfactory manner. 5. Excellent people management skills to foster positive relationships with clients and team members. 6. Proficiency in Microsoft Office suite and CRM software. 7. Highly driven and motivated to exceed client expectations and achieve personal and team goals.

Personality Traits: - Driven: Demonstrates a strong work ethic and a commitment to delivering exceptional service. - Resourceful: Able to think creatively to find solutions and meet client needs effectively.

Soft Skills: - Decision-making: Capable of making sound decisions under pressure and in complex situations. - People Management: Skilled in building rapport with clients and colleagues to create a positive work environment.

Benefits: - Employee discounts on Bang & Olufsen products. - Paid Time Off (PTO) for work-life balance. - Medical coverage for healthcare needs.

Working Environment: At Bang & Olufsen, we strive to cultivate a sense of ownership and responsibility at every level. Our team is encouraged to take initiative, collaborate seamlessly, and contribute to the success of the brand.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Bang & Olufsen is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and abilities to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.