Client Service Officer

Job Description:

We are seeking a part-time Client Service Officer to join our team at COWI in Frederiksberg, Hovedstaden. As an Associate Level position, the ideal candidate will have at least 3 years of experience in client service or a related field. The Client Service Officer will be responsible for building and maintaining strong relationships with our clients, providing exceptional service at all times.

Responsibilities: - Act as the main point of contact for clients, addressing any questions or concerns in a timely and professional manner - Manage client accounts, including processing orders, invoicing, and resolving any issues that may arise - Stay up-to-date on industry trends and changes, ensuring that clients are receiving the most current information and services - Collaborate with internal teams to ensure client needs are met and exceeded - Assist in the development of client service strategies to improve overall client satisfaction and retention - Provide regular reports to management on client feedback and satisfaction levels

Requirements: - Bachelor's degree in Business Administration or a related field - Strong communication and interpersonal skills - Ability to multitask and prioritize competing demands - Adaptable and reliable with a strong attention to detail - Persuasion skills to effectively communicate with clients and internal teams - Proficiency in Microsoft Office Suite and CRM software - Experience in a client service role preferred

Benefits: - Profit sharing opportunities - Parental leave - Paid Time Off (PTO) - Professional development opportunities

Working Environment: At COWI, we uphold the highest standards of ethical conduct and integrity. Our team is committed to providing top-notch service to our clients while fostering a positive and inclusive work environment.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: COWI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.