Client Support Assistant

Job Description:

Falck is seeking a highly motivated and dedicated Client Support Assistant to join our team in København, DK. This position is part-time, at the Associate Level, and requires a minimum of 2 years of experience in a similar role. The ideal candidate will be hardworking, resilient, possess excellent project management skills, and demonstrate high emotional intelligence.

Responsibilities: - Provide exceptional support to clients through various channels such as phone, email, and in-person interactions - Manage client inquiries, complaints, and requests in a timely and professional manner - Collaborate with internal teams to ensure client needs are met and issues are resolved promptly - Assist with project management tasks such as coordinating client meetings, preparing reports, and tracking progress - Utilize strong emotional intelligence to understand and address client concerns effectively - Maintain accurate records of client interactions and update client profiles as needed

Requirements: - Bachelor's degree in Business Administration or related field preferred - Proven experience in client support or customer service roles - Exceptional communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office Suite and CRM software - Strong project management skills and attention to detail - Demonstrated emotional intelligence and ability to empathize with clients - Fluency in English and Danish preferred

Benefits: - Dental insurance - Free food - Paid overtime

Working Environment: At Falck, we are committed to promoting equality and fairness for all employees. We strive to create an inclusive and supportive work environment where every team member can thrive and succeed.

Deadline to apply: July 22, 2024

Equal Opportunity Statement: Falck is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.