Client Support Assistant - Work from home

Job Description:

Bavarian Nordic is seeking a motivated and independent Client Support Assistant to join our team on a part-time basis, working from home. As an Entry Level position, this role provides an excellent opportunity for individuals with at least 1 year of experience to gain valuable skills in client support and communication.

Responsibilities: - Providing exceptional customer service and support to clients via phone, email, and online chat - Assisting clients with inquiries, troubleshooting technical issues, and resolving complaints in a timely and professional manner - Building strong relationships with clients to ensure satisfaction and retention - Collaborating with internal teams to address client needs and concerns effectively - Maintaining accurate records of client interactions and transactions - Taking ownership of issues and following through to resolution - Adhering to company policies and procedures to ensure a consistent and positive client experience

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and critical thinking skills - Ability to work independently and prioritize tasks effectively - Persuasive and confident in presenting solutions to clients - Proficiency in using Microsoft Office and customer support software - High school diploma or equivalent - Reliable internet connection and home office setup - Availability to work part-time hours with flexibility as needed

Personality Traits: - Independent: Ability to work autonomously and make decisions confidently - Driven: Motivated to exceed expectations and achieve goals

Soft Skills: - Persuasion: Ability to influence and persuade clients effectively - Critical Thinking: Analytical mindset to assess situations and provide solutions

Benefits: - Company-provided equipment for remote work - Flexibility in work schedule with remote work options - Company-sponsored transportation for any required onsite visits

Working Environment: At Bavarian Nordic, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is committed to providing the highest level of service and support to our clients.

Equal Opportunity Statement: Bavarian Nordic is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.