Client Support Manager

Job Description:

Leo Pharma, a global pharmaceutical company committed to improving the lives of people with skin diseases, is seeking a dedicated Client Support Manager to join our team in Ålborg, Nordjylland, Denmark. This part-time Associate Level position requires a minimum of 5 years of experience in client support or a related field.

Responsibilities: - Act as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Develop and maintain relationships with key clients, ensuring their needs are met and expectations are exceeded - Identify opportunities for upselling and cross-selling products or services to existing clients - Collaborate with internal teams, such as sales and marketing, to ensure a seamless client experience - Analyze client feedback and data to drive continuous improvement in support services - Create and maintain client support documentation and resources - Train and onboard new team members to ensure consistent and high-quality client support - Monitor and report on key performance indicators related to client support

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven experience in client support or a similar role - Strong communication and interpersonal skills - Resilient and resourceful with the ability to work well under pressure - Emotional intelligence and the ability to empathize with clients - Strategic planning skills to anticipate and address client needs proactively - Ability to travel occasionally for client meetings or events - Proficiency in MS Office and CRM software - Fluency in Danish and English

Benefits: - Travel opportunities to meet with clients or attend industry events - Paid sick leave to support your health and well-being - Gym membership subsidy to promote a healthy work-life balance

Working Environment: At Leo Pharma, we foster a supportive and collaborative working environment that values ongoing learning and development for personal and professional growth. We encourage our team members to take initiative and pursue opportunities for advancement within the company.

Equal Opportunity Statement: Leo Pharma is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply for our open positions.

Deadline to Apply: July 22, 2024

If you meet the requirements and are excited about the opportunity to support our clients and contribute to the success of Leo Pharma, we encourage you to submit your application before the deadline. Join us in our mission to improve the lives of people with skin diseases.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.