Client Support Manager - Work from home

Job Description:

DFDS is seeking a Client Support Manager to work remotely from home in København, Denmark. As a Client Support Manager, you will be responsible for managing client relationships, providing excellent customer service, and ensuring the overall satisfaction of our clients.

Responsibilities: - Build and maintain strong relationships with clients through regular communication and meetings - Address client inquiries and concerns in a timely and professional manner - Collaborate with internal teams to provide effective solutions to client issues - Monitor client satisfaction and implement strategies to improve client retention - Create and maintain client support documentation and resources - Track and report on key performance indicators related to client support

Requirements: - At least 8 years of experience in a client support or customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Dedicated and resourceful mindset - Adaptability and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and CRM software

Benefits: - Paid overtime - Paid sick leave - Profit sharing

Working Environment: DFDS offers a dynamic workplace that values teamwork, fosters innovation, and encourages shared success. The successful candidate will have the opportunity to work in a supportive and collaborative environment where their contributions are valued and recognized.

Equal Opportunity Statement: DFDS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: Interested candidates should apply by July 15, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.