Client Support Officer - Work from home

Job Description:

FLSmidth & Co is seeking a motivated and confident Client Support Officer to join our team on a part-time basis. This position offers the opportunity to work from home, providing support to our clients in Arhus, Midtjylland, DK. As an entry-level role, we welcome individuals with at least 1 year of experience to apply.

Responsibilities: - Act as the main point of contact for clients, addressing any inquiries or issues they may have - Provide exceptional customer service through phone, email, and chat communication channels - Collaborate with the sales team to ensure client satisfaction and retention - Assist in resolving technical and operational challenges clients may face with our products or services - Maintain accurate records of client interactions and update information in the CRM system - Identify opportunities for upselling or cross-selling products and services to clients - Conduct regular follow-ups with clients to ensure their needs are met and expectations are exceeded

Requirements: - Confident and energetic personality - Strong problem-solving skills - Adaptability to changing situations and priorities - Excellent communication and interpersonal skills - Proven ability to work independently and as part of a team - Proficiency in Microsoft Office suite and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Parental leave - Vision insurance - Company transportation

Working Environment: At FLSmidth & Co, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: FLSmidth & Co is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.