Remote Client Support Specialist

Job Description:

Ambu is seeking a part-time Remote Client Support Specialist to join our team located in Frederiksberg, Hovedstaden, DK. As an Associate Level professional with at least 3 years of experience in a similar role, you will be responsible for providing exceptional support to our clients remotely.

Responsibilities: - Communicate with clients through various channels such as phone, email, and chat to address their inquiries and provide solutions to any issues they may encounter - Develop a deep understanding of our products and services in order to effectively troubleshoot problems and provide technical assistance - Collaborate with other departments to ensure smooth client interactions and contribute to overall customer satisfaction - Maintain detailed records of client interactions and follow-up on any unresolved issues to ensure a high level of customer service - Stay up to date on industry trends and best practices to continually improve client support processes

Requirements: - Passionate and motivated individuals who are dedicated to providing exceptional client support - Strong emotional intelligence to effectively communicate with clients and empathize with their needs - Excellent negotiation skills to resolve conflicts and reach mutually beneficial agreements - Previous experience in a client support role for at least 3 years - Proficiency in using customer support software and tools - Excellent written and verbal communication skills - Ability to work independently and manage time effectively

Benefits: - Life insurance for peace of mind - Company transportation for convenience - Vision insurance for eye care needs

Working Environment: At Ambu, we value building strong connections with our team members and treating colleagues like an extended family. We believe in fostering a supportive and collaborative work environment where everyone can thrive and succeed.

Deadline to Apply: 2024-05-06

Equal Opportunity Statement: Ambu is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.