Contact Center Assistant - Work from home

Job Description:

Secunia is currently seeking a Contact Center Assistant to join our team on a part-time basis, working from home. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and timely manner - Providing assistance and support to customers with product information, technical issues, and general inquiries - Escalating complex issues to the appropriate department for resolution - Managing and updating customer records in the database - Following up with customers to ensure their issues have been resolved to their satisfaction - Collaborating with team members to improve processes and customer service delivery

Requirements: - Hardworking and energetic individual who thrives in a fast-paced environment - Possesses emotional intelligence and project management skills - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software - High school diploma or equivalent

Benefits: - Paid sick leave - Company transportation - Disability insurance

Working Environment: At Secunia, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing exceptional customer service and support to our clients.

Deadline to apply: 2024-05-22

Equal Opportunity Statement: Secunia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.