Contact Center Associate

We are looking for a dedicated and resourceful Contact Center Associate to join our team at PreSeed Ventures in Frederiksberg, Hovedstaden, DK. As an entry-level position, no prior experience is required, making this an ideal opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Handle incoming and outgoing calls, emails, and live chats from customers regarding inquiries, complaints, and feedback in a professional and efficient manner - Provide exceptional customer service by actively listening to customer needs and offering appropriate solutions - Maintain accurate and detailed records of all customer interactions and feedback - Collaborate with other team members to ensure a seamless customer experience - Assist in resolving customer issues and escalating to the appropriate department when necessary - Stay up-to-date on company products, services, and policies to provide accurate information to customers - Participate in ongoing training and development to improve customer service skills and knowledge

Requirements: - Strong communication skills, both verbal and written - Excellent emotional intelligence and ability to empathize with customers - Basic computer skills and proficiency in Microsoft Office Suite - Ability to work effectively in a fast-paced environment and handle high call volumes - Strong problem-solving skills and attention to detail - Ability to manage time effectively and prioritize tasks - Previous experience in customer service or a related field is a plus, but not required - High school diploma or equivalent

Personality traits: Resourceful, dedicated Soft skills: Emotional intelligence, people management

Benefits: - Free food - Dental insurance - Disability insurance - Promote work-life balance and employee well-being

Equal opportunity statement: PreSeed Ventures is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-22

If you possess the qualities and skills required for this role, we encourage you to apply and become a part of our dynamic team at PreSeed Ventures.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.