Contact Center Associate - Work from home

Job Description:

Matas, a leading retail company in Denmark, is seeking a Contact Center Associate to work remotely from home in Ålborg, Nordjylland. This is a part-time position at the Associate level, requiring a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Provide accurate information about products, services, and promotions - Resolve customer complaints and issues with empathy and professionalism - Escalate complex cases to the appropriate department for further assistance - Maintain accurate records of interactions with customers in the company database - Meet or exceed performance targets for call quality, customer satisfaction, and productivity - Collaborate with team members and other departments to ensure a seamless customer experience

Requirements: - Strong communication skills, both written and verbal - Experience working in a fast-paced customer service environment - Ability to work independently and make sound decisions under pressure - Resourceful and resilient, with a positive attitude towards problem-solving - Excellent people management and critical thinking skills - Proficiency in using CRM software and other customer service tools - High school diploma or equivalent; some college coursework preferred

Benefits: - Vision insurance to help cover the cost of eye exams and corrective lenses - Retirement plan options to help you save for the future - Joining bonus as a token of appreciation for choosing to be part of the Matas team

Working Environment: At Matas, we uphold the highest standards of ethical conduct and integrity in everything we do. Our Contact Center Associates play a crucial role in maintaining our reputation for outstanding customer service and reliability. We value diversity and inclusivity in our workforce, and we provide equal opportunities for all qualified applicants.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Matas is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.