Contact Center Manager

Job Description:

Novo Nordisk is seeking a Part-time Contact Center Manager to join our team in Frederiksberg, Hovedstaden, Denmark. As an Associate level professional with at least 5 years of experience, the Contact Center Manager will be responsible for overseeing the daily operations of our contact center, ensuring that customer inquiries are handled efficiently and effectively.

Responsibilities: - Manage a team of contact center agents, providing guidance and support to ensure high levels of customer satisfaction - Develop and implement contact center policies and procedures - Monitor performance metrics and identify areas for improvement - Conduct training sessions for contact center staff to enhance skills and knowledge - Handle escalated customer inquiries and complaints - Collaborate with other departments to address customer needs and improve overall customer experience - Stay updated on industry trends and best practices in contact center management

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in contact center management - Strong leadership and team management skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Hardworking and motivated individual with a passion for customer service - Proficiency in research and people management

Benefits: - Travel and spending expenses covered - Disability insurance - Relocation allowance - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Novo Nordisk is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: July 14, 2024

If you meet the requirements and are interested in joining our team as a Contact Center Manager, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.