Contact Center Manager

As the Contact Center Manager at H. Lundbeck, you will be responsible for overseeing and managing the day-to-day operations of our contact center located in Frederiksberg, Hovedstaden, DK. This part-time position at the Associate Level requires a minimum of 5 years of experience in a similar role.

Responsibilities: - Develop and implement strategies to improve overall contact center performance - Monitor and analyze key performance indicators to ensure targets are met - Train, coach, and mentor contact center agents to provide exceptional customer service - Handle escalated customer complaints and ensure resolutions are achieved effectively - Collaborate with other departments to implement new processes and procedures - Conduct regular performance evaluations and provide feedback to team members - Maintain a positive and collaborative work environment within the contact center

Requirements: - Reliable and energetic personality traits - Strong strategic planning and communication skills - Previous experience in a contact center management role - Proficiency in Microsoft Office and contact center software - Excellent organizational and time management skills - Bachelor's degree in Business or related field preferred

Benefits: - Company-provided equipment - Travel and spending expenses covered - Free food provided during working hours

Working environment: At H. Lundbeck, we encourage calculated risk-taking to drive innovation and progress. We strive to create a supportive and inclusive work environment where all employees are valued and respected.

Equal Opportunity Statement: H. Lundbeck is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.