Contact Center Officer - Work from home

Job Description:

Coloplast is seeking a Contact Center Officer to join our team. This is a part-time, work-from-home position, based in Frederiksberg, Hovedstaden, Denmark. This role is ideal for individuals with an independent and hardworking attitude, excellent problem-solving skills, and strong communication abilities.

Responsibilities: 1. Handle customer inquiries via phone, email, and chat in a timely and professional manner. 2. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Keep accurate records of customer interactions and transactions. 6. Utilize company resources and knowledge base to provide accurate information to customers. 7. Maintain a positive and proactive attitude in a fast-paced work environment.

Requirements: 1. High school diploma or equivalent. 2. No prior experience required, as training will be provided. 3. Strong problem-solving skills and ability to think on your feet. 4. Excellent communication skills, both verbal and written. 5. Proficiency in using basic computer programs and CRM systems. 6. Ability to work independently and manage your time effectively.

Benefits: 1. Disability insurance to protect your income in case of unforeseen circumstances. 2. Relocation allowance for eligible candidates. 3. Travel and spending expenses covered for work-related activities.

Working Environment: Coloplast is a global company that promotes collaboration across borders. You will have the opportunity to work with colleagues from around the world and contribute to our mission of improving the lives of people with intimate healthcare needs.

Equal Opportunity Statement: Coloplast is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to Apply: July 5, 2024

If you are looking for a rewarding part-time position with a global company that values innovation and teamwork, then apply now to join the Coloplast team as a Contact Center Officer.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.