Remote Customer Care Assistant

Job Description:

We are seeking a Remote Customer Care Assistant to join the LEGO Group team in Arhus, Midtjylland, Denmark. As a part-time Associate Level employee, the successful candidate will have a minimum of 2 years of experience in customer care roles. The ideal candidate will be driven, dedicated, possess strong project management skills, and have a keen attention to detail.

Responsibilities: - Provide excellent customer care and support via phone, email, and chat - Handle customer inquiries, complaints, and feedback in a professional and timely manner - Assist customers with product information, troubleshooting, and order processing - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Maintain accurate customer records and documentation - Participate in ongoing training and development to stay up-to-date on product knowledge and customer care best practices

Requirements: - Minimum of 2 years of experience in a customer care role - Excellent verbal and written communication skills in English - Strong project management skills and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Availability to work part-time hours and potentially on weekends or holidays

Benefits: - Travel and spending expenses covered - Retirement plan options - Joining bonus for new hires - Opportunities for professional growth and advancement within the LEGO Group

Working Environment: The LEGO Group is committed to environmental responsibility and sustainable practices. Our team values diversity and inclusion, and we strive to create a supportive and collaborative work environment for all employees.

Equal Opportunity Statement: The LEGO Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to Apply: May 14, 2024

If you meet the requirements and share our values, we encourage you to apply to join our team as a Remote Customer Care Assistant. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.