Customer Care Associate

Job Description:

We are seeking a dedicated and passionate Customer Care Associate to join our team at Chr. Hansen Holding in Arhus, Midtjylland, DK. As a part-time Associate Level position, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer issues and complaints with a proactive and solutions-oriented approach - Processing customer orders accurately and efficiently - Collaborating with internal teams to ensure customer satisfaction - Conducting research to understand customer needs and preferences - Maintaining a high level of product knowledge to provide accurate information to customers - Assisting in developing customer care policies and procedures - Providing feedback to management on customer trends and issues - Meeting and exceeding customer care metrics and KPIs

Requirements: - 3 years of customer service experience - Excellent communication skills, both written and verbal - Strong time management and organizational skills - Ability to work effectively in a fast-paced environment - Proficiency in Microsoft Office and CRM systems - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Travel and spending expenses covered - Paid sick leave - Paid overtime opportunities - Opportunities for professional development and advancement within the company

Working Environment: At Chr. Hansen Holding, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to fostering a positive and collaborative work culture where every team member is valued and respected.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Chr. Hansen Holding is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.