Customer Care Manager

Job Description:

KMD is seeking a part-time Customer Care Manager to join our team in Frederiksberg, Hovedstaden, DK. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service or a related field. We are looking for someone who is driven, motivated, and possesses excellent time management and decision-making skills.

Responsibilities: - Manage a team of customer care representatives and oversee daily operations - Develop and implement customer service policies and procedures - Handle escalated customer complaints and issues in a timely and professional manner - Monitor and analyze team performance metrics to ensure customer satisfaction - Collaborate with other departments to improve overall customer experience - Train and onboard new customer care team members - Stay up to date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in customer service or a similar role - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Relocation allowance for eligible candidates - Free accommodation during work hours - Vision insurance coverage

Working environment: At KMD, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing top-notch customer care and support, and we are looking for a Customer Care Manager who shares our passion for excellence.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: KMD is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other category protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.