Customer Care Manager - Work from home

Job Description:

We are looking for a dedicated Customer Care Manager to join our team at Falck. This is a part-time position that can be done from the comfort of your own home. As a Customer Care Manager, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive the highest level of care and support.

Responsibilities: - Manage a team of customer service representatives, including hiring, training, and performance management - Develop and implement customer care policies and procedures - Monitor customer interactions to ensure quality service is being provided - Handle escalated customer complaints and issues in a timely and effective manner - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience - Meet KPIs and targets related to customer satisfaction and retention

Requirements: - Bachelor's degree in Business Administration or related field - At least 7 years of experience in customer service management - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proven track record of delivering high-quality customer care - Ability to work independently and manage multiple priorities - Adaptable and hardworking with a strong attention to detail

Benefits: - Disability insurance - Free accommodation - Visa sponsorship

Working Environment: At Falck, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and inclusive working environment where every employee feels valued and respected.

Deadline to Apply: June 3, 2024

Equal Opportunity Statement: Falck is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.