Customer Care Specialist

Job Description:

Scape Technologies is seeking a part-time Customer Care Specialist to join our team in Arhus, Midtjylland, Denmark. As an entry-level position, no prior experience is necessary, making it an ideal opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Providing personalized solutions to customer issues and ensuring high levels of customer satisfaction - Escalating complex problems to the appropriate departments for resolution - Monitoring customer feedback and relaying insights to the relevant teams within the company - Maintaining accurate and detailed records of customer interactions - Collaborating with other team members to ensure a seamless customer experience - Keeping up to date with product knowledge to provide accurate information to customers

Requirements: - Resilient and driven personality traits to handle challenging customer situations - Strong problem-solving skills to quickly and effectively resolve customer issues - Ability to work well in a team and collaborate with colleagues from different departments - Excellent written and verbal communication skills - Strong attention to detail and ability to multitask in a fast-paced environment - Proficiency in using customer service software and CRM systems is a plus

Benefits: - Free food provided during working hours - Life insurance coverage for peace of mind - Disability insurance to protect against unforeseen circumstances

Working Environment: At Scape Technologies, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to creating a positive and inclusive work environment where all employees are encouraged to grow and develop professionally.

Equal Opportunity Statement: Scape Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all individuals are welcome and valued.

Deadline to Apply: May 29, 2024.

We look forward to receiving your application and welcoming you to our team at Scape Technologies.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.