Customer Care Specialist

Job Description:

As a Customer Care Specialist at Sitecore in Ålborg, Nordjylland, DK, you will be responsible for providing exceptional customer service and support to our clients. You will work closely with our customers to ensure they have a positive experience with our products and services. This part-time role is at the Associate Level and requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Collaborate with other team members to resolve customer issues efficiently - Maintain accurate records of customer interactions and transactions - Identify opportunities to upsell or cross-sell products and services to customers - Participate in training sessions and workshops to enhance product knowledge and customer service skills - Provide feedback to management on customer trends and concerns

Requirements: - Confident and driven personality - Strong communication skills - Excellent problem-solving abilities - Ability to work well under pressure - Persuasion skills - Strategic planning skills

Benefits: - Employee discounts - Visa sponsorship - Dental insurance

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with passionate professionals who are dedicated to delivering exceptional customer service.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Sitecore is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.