Customer Care Specialist

Job Description:

Sitecore is seeking a part-time Customer Care Specialist to join our team in Ålborg, Nordjylland, DK. As an Associate Level position, we are looking for a candidate with at least 3 years of experience in a customer service or related role.

Responsibilities: - Provide exceptional customer service and support to clients via phone, email, and chat - Handle incoming customer inquiries and issues in a timely and professional manner - Troubleshoot and resolve customer concerns and technical issues - Work collaboratively with other departments to ensure customer needs are met - Document all customer interactions and maintain accurate records - Identify opportunities for upselling and cross-selling products or services to customers - Provide feedback to management on customer trends and concerns - Assist with training new team members as needed

Requirements: - Driven and energetic personality traits - Strong communication and negotiation skills - Ability to work effectively in a fast-paced environment - Excellent problem-solving skills - Customer-focused mindset - Proficiency in MS Office and CRM software - Knowledge of customer service best practices

Benefits: - Parental leave - Visa sponsorship - Relocation allowance

Working Environment: At Sitecore, we encourage our team members to unleash their creativity in a setting that celebrates and nurtures innovation. We believe in creating a dynamic and inclusive workplace where everyone has the opportunity to thrive and grow.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Sitecore is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.