Customer Service Assistant

Job Description:

Kvik, a leading kitchen supplier in Ålborg, Nordjylland, DK, is seeking a reliable and passionate Customer Service Assistant to join our team on a part-time basis. As a Customer Service Assistant, you will play a crucial role in ensuring a positive experience for our customers and providing them with the support and assistance they need.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Providing information about products and services, as well as handling complaints and resolving issues. 3. Processing orders and returns, and updating customer accounts with relevant information. 4. Collaborating with other departments to ensure a seamless customer experience. 5. Assisting customers with product selection, pricing, and availability. 6. Providing after-sales support, including scheduling installation and follow-up calls. 7. Maintaining accurate records of customer interactions and transactions in our CRM system. 8. Analyzing customer feedback and identifying opportunities for improvement. 9. Planning and executing strategies to enhance customer satisfaction and loyalty.

Requirements: 1. 2 years of experience in a customer service role. 2. Excellent communication skills, both written and verbal. 3. Strong organizational and time-management skills. 4. Ability to work effectively in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to analyze data and identify trends. 7. Planning skills to execute customer service strategies effectively.

Personality Traits: - Reliable: Dependable and trustworthy in handling customer inquiries and resolving issues. - Passionate: Enthusiastic about providing excellent customer service and going above and beyond to meet customer needs.

Soft Skills: - Analysis: Ability to interpret data, identify patterns, and use insights to improve customer service. - Planning: Capacity to develop and implement strategies to enhance the customer experience.

Benefits: - Dental insurance - Retirement plan - Parental leave

Working Environment: At Kvik, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive environment where every team member is empowered to deliver exceptional service.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: Kvik is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.