Customer Service Assistant - Work from home

Job Description: Phase One is seeking a motivated and independent Customer Service Assistant to join our team on a part-time basis, working remotely from home. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service roles and possess strong analytical and problem-solving skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with order placement, product information, and issue resolution - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve overall customer experience - Follow company policies and procedures to ensure customer satisfaction

Requirements: - 3+ years of experience in customer service roles - Strong communication skills and a customer-focused mindset - Ability to work independently and be reliable in a remote work environment - Analytical thinking and problem-solving skills - Proficiency in Microsoft Office and CRM software

Personality Traits: - Independent - Reliable

Soft Skills: - Analysis - Problem-solving

Benefits: - Company-provided equipment - Free food - Paid Time Off (PTO)

Working Environment: At Phase One, we prioritize employee well-being through health and wellness initiatives, promoting a healthy work-life balance for all team members.

Equal Opportunity Statement: Phase One is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.