Customer Service Assistant - Work from home

Job Description:

We are looking for a Customer Service Assistant to join our team at JYSK and work from home in Frederiksberg, Hovedstaden, Denmark. As a part-time entry-level position, this role is perfect for individuals with at least 1 year of experience in customer service. The ideal candidate should possess the personality traits of resilience and adaptability, as well as strong soft skills such as planning and decision-making.

Responsibilities: 1. Responding to customer inquiries and providing excellent customer service via phone, email, and chat. 2. Assisting customers with product information, order status, and resolving any issues or complaints. 3. Processing orders and returns accurately and efficiently. 4. Collaborating with other team members to ensure a seamless customer experience. 5. Keeping detailed records of customer interactions and transactions. 6. Continuously seeking ways to improve the customer service experience.

Requirements: 1. Minimum 1 year of experience in customer service. 2. Excellent communication skills in both Danish and English. 3. Strong computer skills and ability to navigate multiple systems. 4. Ability to work independently and prioritize tasks effectively. 5. Resilience and adaptability to handle challenging customer interactions. 6. Strong planning and decision-making skills.

Benefits: - Paid Time Off (PTO) - Profit sharing opportunities - Travel opportunities for top performers

Working Environment: At JYSK, we prioritize understanding and empathy in all interactions with our customers. Our team values collaboration, teamwork, and a positive work environment that fosters growth and development.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: JYSK is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws. We value diversity and inclusion in our workforce and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.