Customer Service Manager

Job Description:

We are looking for a dynamic and experienced Customer Service Manager to join our team at A.P. Moller - Maersk in København, Denmark. As a Customer Service Manager, you will be responsible for overseeing the customer service operations to ensure high levels of customer satisfaction and retention.

Responsibilities: - Develop and implement customer service policies and procedures - Monitor and analyze customer service metrics to identify areas for improvement - Lead and motivate a team of customer service representatives - Resolve complex customer issues and escalations - Collaborate with other departments to ensure seamless customer experience - Develop and maintain strong relationships with key customers - Conduct regular training and development programs for customer service staff - Stay abreast of industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 7 years of experience in customer service management - Strong leadership skills and ability to motivate a team - Excellent communication and interpersonal skills - Ability to adapt to changing priorities and work in a fast-paced environment - Strong analytical and research skills - Motivated and results-driven - Visa sponsorship available for qualified candidates

Benefits: - Joining Bonus - Visa sponsorship - Free accommodation - Opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Deadline to apply: May 11, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity in customer service management, we encourage you to apply for this position at A.P. Moller - Maersk in København, Denmark.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.