Customer Service Manager

Job Description:

Royal Unibrew is currently seeking a part-time Customer Service Manager to join our team in København, Denmark. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in customer service management.

Responsibilities: 1. Manage a team of customer service representatives, providing training, guidance, and support. 2. Handle escalated customer complaints and issues, ensuring timely and satisfactory resolution. 3. Develop and implement customer service policies and procedures to improve overall satisfaction and retention. 4. Monitor and analyze customer feedback and data to identify trends and make recommendations for improvement. 5. Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience. 6. Serve as a liaison between customers and the company, advocating for customer needs and concerns. 7. Utilize customer service software and tools to effectively track and manage customer interactions.

Requirements: 1. Dedicated and resilient individual with a strong commitment to customer satisfaction. 2. Excellent time management skills and the ability to prioritize tasks effectively. 3. Experience in people management and the ability to motivate and develop team members. 4. Strong communication and interpersonal skills, with the ability to handle challenging situations with professionalism. 5. Proficiency in customer service software and tools, with the ability to analyze data and generate reports. 6. Bachelor's degree in business administration or a related field is preferred.

Benefits: 1. Travel and spending expenses covered by the company. 2. Profit sharing opportunities based on performance. 3. Free accommodation for business trips or work-related events.

Working Environment: At Royal Unibrew, we are committed to promoting equality and fairness for all employees. We value diversity and inclusivity, and strive to create a supportive and inclusive work environment for all team members.

Deadline to Apply: Interested candidates must apply by May 14, 2024.

Equal Opportunity Statement: Royal Unibrew is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.