Customer Service Manager

Job Description:

We are looking for a dedicated and independent Customer Service Manager to join our team at Matas in Arhus, Midtjylland, DK. As a Mid-to-Senior Level position, the ideal candidate should have at least 8 years of experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise customer service representatives - Handle complex and escalated customer service issues - Monitor and analyze customer service metrics to improve performance - Collaborate with other departments to ensure seamless customer service experience - Develop and maintain strong relationships with key customers - Stay up-to-date on industry trends and best practices in customer service - Lead by example and foster a culture of problem-solving and leadership within the team

Requirements: - 8 years of experience in customer service management - Proven track record of problem-solving and leadership skills - Excellent communication and interpersonal skills - Ability to thrive in a fast-paced and dynamic environment - Strong organizational and time management skills - Bachelor's degree in Business Administration or related field (preferred) - Visa sponsorship available for qualified candidates

Benefits: - Travel & spending expenses - Training & professional development opportunities - Visa sponsorship for qualified candidates

Working Environment: At Matas, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing exceptional customer service and fostering a culture of collaboration and continuous improvement.

Deadline to Apply: 2024-05-22

Equal Opportunity Statement: Matas is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.