Customer Service Manager - Work from home

Job Description:

SKAKO Concrete is looking for a dedicated and energetic Customer Service Manager to join our team on a part-time basis. This position will allow you to work from home, providing a flexible work environment for individuals seeking a balanced lifestyle. As a Customer Service Manager, you will be responsible for managing a team of customer service representatives and ensuring excellent customer service experiences for our clients.

Responsibilities: 1. Develop and implement customer service policies and procedures. 2. Provide leadership and guidance to the customer service team. 3. Resolve escalated customer complaints and issues in a timely and professional manner. 4. Monitor customer service performance metrics and implement strategies for improvement. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Train and onboard new customer service representatives. 7. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. 7 years of experience in a customer service role, with at least 3 years in a leadership or managerial position. 2. Strong leadership and teamwork skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and manage a remote team effectively. 5. Proficiency in CRM software and other customer service tools. 6. Bachelor's degree in Business Administration or related field preferred.

Personality traits: Dedicated, Energetic Soft skills: Leadership, Teamwork

Benefits: - Employee discounts - Dental insurance - Free food

Working Environment: At SKAKO Concrete, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the environment while delivering exceptional service to our clients.

Equal Opportunity Statement: SKAKO Concrete is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply now and join our team!

Deadline to apply: 2024-06-01

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.