Customer Service Officer

Job Description:

KMD is seeking a dedicated and energetic Customer Service Officer to join our team in Arhus, Midtjylland, DK. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in customer service.

Responsibilities: 1. Provide excellent customer service through various communication channels, including phone, email, and chat. 2. Address customer inquiries, issues, and complaints in a timely and professional manner. 3. Assist customers with product information, order processing, and problem resolution. 4. Work closely with other departments to ensure customer satisfaction. 5. Maintain accurate customer records and documentation. 6. Actively participate in continuous improvement initiatives to enhance the customer experience. 7. Stay up-to-date on company products, services, and policies.

Requirements: 1. Minimum of 3 years of experience in customer service. 2. Strong communication skills, both written and verbal. 3. Ability to multitask and prioritize tasks effectively. 4. Strategic planning abilities to anticipate and resolve customer needs. 5. Proficiency in Microsoft Office and CRM software. 6. Dedicated and energetic personality traits. 7. Ability to work independently and as part of a team. 8. Experience in remote work is a plus.

Benefits: 1. Remote work flexibility. 2. Paid sick leave. 3. Gym membership. 4. Promote work-life balance and employee well-being.

Equal Opportunity Statement: KMD is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.