Remote Customer Service Representative

Job Description:

As a Remote Customer Service Representative at Nilfisk, you will be responsible for providing exceptional customer service and support to our clients. Your primary duty will be to address customer inquiries and issues through various communication channels, including phone, email, and chat. You will need to demonstrate excellent communication skills and the ability to empathize with customers to effectively resolve their concerns.

Responsibilities: 1. Communicate with customers in a professional and friendly manner to address their inquiries and concerns. 2. Provide product information, troubleshooting assistance, and technical support to customers. 3. Manage customer accounts, process orders, and handle returns or exchanges. 4. Keep accurate records of customer interactions and transactions in the company's database. 5. Collaborate with other departments to escalate complex issues and ensure timely resolution. 6. Follow up with customers to ensure their satisfaction and gather feedback for continuous improvement. 7. Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers.

Requirements: 1. Minimum of 3 years of customer service experience. 2. Strong written and verbal communication skills. 3. Passionate and motivated to deliver excellent customer service. 4. Proficient in time management and problem-solving. 5. Ability to work well in a remote setting and handle multiple tasks simultaneously. 6. Familiarity with CRM software and ticketing systems. 7. High school diploma or equivalent required.

Benefits: 1. Free accommodation for remote work. 2. Disability insurance coverage. 3. Paid Time Off (PTO) for vacations and personal days.

Working Environment: At Nilfisk, we value creativity and innovation. Our remote team embraces a culture that encourages fresh ideas and inventive solutions. You will have the opportunity to collaborate with colleagues from diverse backgrounds and contribute to the success of the company.

Equal Opportunity Statement: Nilfisk is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 29, 2024

Join our team as a Remote Customer Service Representative and be a part of a dynamic and customer-focused company dedicated to providing top-notch service to our clients. Apply today and take the next step in your customer service career!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.