Customer Service Specialist

Genmab, a leading biotechnology company based in Arhus, Midtjylland, DK, is seeking a talented Customer Service Specialist to join our team on a part-time basis at the Associate level. With at least 4 years of experience in customer service, the ideal candidate will be energetic and resourceful, possessing strong emotional intelligence and a passion for teamwork.

As a Customer Service Specialist at Genmab, you will be responsible for providing exceptional support to our valued customers. This includes addressing inquiries and resolving issues in a timely and professional manner, maintaining accurate records of customer interactions, and collaborating with cross-functional teams to ensure customer satisfaction.

Key responsibilities: - Respond to customer inquiries via phone, email, and chat in a friendly and efficient manner - Troubleshoot and resolve customer issues promptly and effectively - Document all customer interactions accurately in the CRM system - Collaborate with internal teams to address customer needs and drive process improvements - Provide feedback to management on customer trends and areas for improvement - Continuously strive to enhance the customer experience through personalized service and proactive communication

Requirements: - At least 4 years of experience in customer service - Excellent communication skills, both written and verbal - Strong interpersonal skills and a customer-centric mindset - Ability to work effectively in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite - Flexibility to work part-time hours, including evenings and weekends as needed

In return for your hard work and dedication, Genmab offers a competitive salary and benefits package, including company transportation, parental leave, and medical coverage. Additionally, you will have the opportunity to work in a dynamic and entrepreneurial environment where your ideas and contributions are valued.

At Genmab, we are committed to creating an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, or any other protected characteristic.

If you are a customer service specialist with a passion for excellence and a drive to succeed, we want to hear from you. Apply now to join the Genmab team and make a difference in the lives of our customers. Deadline to apply: 2024-07-03.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.