Customer Success Associate - Work from home

Job Description:

Secunia is seeking a dedicated and resilient Customer Success Associate to join our team on a part-time basis. This position offers the opportunity to work remotely from home, providing flexibility and convenience for the successful candidate. As a Customer Success Associate, you will play a key role in ensuring the satisfaction and retention of our valued customers.

Responsibilities: - Serve as the main point of contact for customers, addressing inquiries and resolving issues in a timely and professional manner - Develop and maintain strong relationships with customers to promote retention and loyalty - Proactively identify opportunities to upsell or cross-sell products and services to customers - Collaborate with internal teams, including sales, marketing, and product development, to address customer needs and improve overall customer experience - Provide feedback and insights to help drive product improvements and enhancements based on customer feedback - Monitor customer usage and satisfaction metrics, taking proactive steps to address any trends or issues

Requirements: - 3 years of experience in a customer-facing role, preferably in a SaaS or technology company - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to work independently and problem-solve in a fast-paced environment - Proven track record of meeting and exceeding customer satisfaction goals - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business, Marketing, or related field

Personality Traits: Dedicated, Resilient Soft Skills: Leadership, People Management

Benefits: - Free food - Free accommodation - Medical coverage

Working Environment: At Secunia, we believe in cultivating leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where all employees feel empowered to succeed.

Equal Opportunity Statement: Secunia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome all qualified individuals to apply for this position.

Deadline to Apply: 2024-07-03

If you meet the above requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the position of Customer Success Associate at Secunia. Join us in our mission to provide superior customer experiences and drive business growth.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.