Customer Success Associate - Work from home

Job Description:

As a Customer Success Associate at Hempel Group, you will be responsible for ensuring our customers have a positive experience with our products and services. This role is remote and part-time, allowing you to work from the comfort of your own home. We are seeking an individual with at least 4 years of experience in a customer-facing role, who is resilient, independent, and possesses strong presentation and time management skills.

Responsibilities: - Build and maintain strong relationships with customers to drive retention and satisfaction - Serve as the main point of contact for customer inquiries and issues, resolving them in a timely and efficient manner - Conduct regular check-ins with customers to gather feedback and identify areas for improvement - Collaborate with sales and marketing teams to ensure a seamless customer experience - Leverage data to inform decisions and drive strategic initiatives that improve customer success metrics - Stay up-to-date on industry trends and best practices in customer success to continuously improve our processes

Requirements: - At least 4 years of experience in a customer-facing role - Strong communication and interpersonal skills - Resilient and able to handle challenging situations with grace - Ability to work independently and prioritize tasks effectively - Proficiency in time management and organization - Familiarity with CRM systems and other customer success tools - Bachelor's degree in Business, Marketing, or related field preferred

Benefits: - Free food - Disability insurance - Relocation allowance

Equal Opportunity Statement: Hempel Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability status. All qualified applicants will receive consideration for employment.

Application Deadline: 2024-07-03

If you meet the requirements and are passionate about providing exceptional customer experiences, we encourage you to apply for the Customer Success Associate position at Hempel Group. Join our team and help us drive customer success from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.