Customer Success Officer

Job Description:

Secunia, a leading software company in København, DK, is seeking a part-time Customer Success Officer to join our dynamic team. As an Associate Level position, we are looking for someone with at least 2 years of experience in a customer-facing role. The ideal candidate will be reliable, energetic, possess strong analytical skills, and demonstrate leadership abilities.

Responsibilities: - Act as the main point of contact for customers, providing exceptional customer service and ensuring satisfaction with our products and services. - Proactively reach out to customers to offer assistance and support, and address any issues or concerns in a timely manner. - Collaborate with internal teams, such as sales and product development, to ensure a seamless customer experience. - Analyze customer feedback and data to identify trends and opportunities to improve customer satisfaction and retention. - Lead customer success initiatives and projects to drive long-term customer success and loyalty.

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field. - 2+ years of experience in a customer success or customer service role. - Excellent communication skills, both verbal and written. - Strong analytical skills and the ability to interpret data and trends. - Leadership qualities and the ability to motivate and inspire others. - Ability to work independently and as part of a team in a fast-paced environment.

Benefits: - Disability insurance - Free food - Vision insurance

Working Environment: At Secunia, we believe in aligning work with a greater purpose. By joining our team as a Customer Success Officer, you will have the opportunity to contribute to a meaningful mission and make a positive impact on our customers' success.

Equal Opportunity Statement: Secunia is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.