Customer Success Representative

Job Description:

We are seeking a dedicated and reliable Customer Success Representative to join our team at Falck in København, Denmark. As a part-time Associate Level position, the Customer Success Representative will be responsible for ensuring customer satisfaction and retention through excellent customer service and support.

Responsibilities: 1. Communicate with customers via phone, email, and chat to address their inquiries, concerns, and feedback. 2. Provide timely and accurate information to customers regarding products, services, and policies. 3. Proactively reach out to customers to ensure their needs are being met and to identify any potential issues. 4. Collaborate with internal teams, such as sales and product development, to address customer needs and resolve issues. 5. Assist in onboarding new customers and providing training on products and services as needed. 6. Maintain up-to-date knowledge of company offerings and industry trends to better support customers.

Requirements: 1. At least 3 years of experience in a customer service or customer success role. 2. Strong planning and organizational skills. 3. Ability to demonstrate leadership and take initiative in solving customer problems. 4. Excellent communication and interpersonal skills. 5. Proficiency in using CRM systems and other customer support tools. 6. Bachelor's degree in Business Administration or a related field preferred.

Benefits: 1. Paid sick leave to ensure the well-being of our employees. 2. Free food provided during working hours. 3. Life insurance coverage for all employees.

Working Environment: At Falck, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. We are committed to fostering an environment where all individuals can thrive and reach their full potential.

Equal Opportunity Statement: Falck is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

Deadline to apply: May 22, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we invite you to apply for the Customer Success Representative position at Falck in København, Capital, Denmark. Join us in making a positive impact on our customers' experiences and overall satisfaction.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.